Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or an entity, referred to as "you," "your," or "Customer") and Workicient Technologies ("WorkiDoc," "we," "us," or "our") governing your access to and use of the WorkiDoc enterprise document management platform, including all related services, applications, and websites (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Service Description

2.1 Overview

WorkiDoc is an enterprise document management system designed to help organizations manage correspondences, emails, and documents. The Service includes:

• Email integration with Gmail and Microsoft Outlook
• AI-powered email classification and organization
• Correspondence and document management
• Customizable approval workflows
• Attachment storage and management
• Real-time collaboration and notifications
• Audit trail and compliance features

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes that may adversely affect your use of the Service. Continued use of the Service after such modifications constitutes acceptance of the changes.

3. Account Responsibilities

3.1 Account Registration

To use the Service, you must create an account by providing accurate, complete, and current information. You agree to update your information promptly if it changes.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring that your use of the Service complies with all applicable laws

3.3 Organization Accounts

For enterprise accounts, the organization administrator is responsible for managing user access, permissions, and compliance with these Terms within their organization.

3.4 Account Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind the organization to these Terms.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful business purposes in accordance with these Terms. You agree to use the Service in compliance with all applicable local, state, national, and international laws and regulations.

4.2 Prohibited Activities

You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Upload, transmit, or store content that infringes intellectual property rights
• Upload malware, viruses, or other harmful code
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to send spam or unsolicited communications
• Scrape, harvest, or collect user information without consent
• Circumvent any usage limits or access controls
• Resell or redistribute the Service without authorization
• Store or transmit content that is defamatory, obscene, or otherwise objectionable
• Violate the privacy or rights of third parties

4.3 Content Standards

You are solely responsible for all content you upload, create, or transmit through the Service. Content must not violate any applicable laws or infringe upon the rights of any third party.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including all software, algorithms, designs, text, graphics, logos, and other materials, is owned by Workicient Technologies and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service or included software.

5.2 Your Content

You retain all rights to the content you upload to the Service. By uploading content, you grant us a limited license to use, process, and store your content solely for the purpose of providing the Service to you.

5.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you. We may incorporate feedback into the Service without compensation or attribution.

6. Subscription and Payment

6.1 Subscription Plans

The Service is offered under various subscription plans with different features and pricing. Current plan details and pricing are available on our website. We reserve the right to modify pricing with 30 days' notice.

6.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due upon invoice or at the start of each billing period
• All fees are non-refundable except as expressly stated in these Terms
• Prices are exclusive of applicable taxes, which will be added where required

6.3 Free Trials

We may offer free trials at our discretion. At the end of a trial period, you will be required to subscribe to continue using the Service. We may terminate free trials at any time without notice.

6.4 Payment Methods

We accept payment via credit card, debit card, and other methods as indicated on our website. You authorize us to charge your selected payment method for all fees incurred.

6.5 Late Payment

If payment is not received within 15 days of the due date, we may suspend or terminate your access to the Service. We may also charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law.

6.6 Refunds

Annual subscriptions may be eligible for a prorated refund within the first 30 days if you are not satisfied with the Service. Monthly subscriptions are non-refundable. To request a refund, contact billing@workidoc.com.

7. Service Availability and SLA

7.1 Uptime Commitment

We strive to maintain 99.9% uptime for the Service, measured monthly. This excludes scheduled maintenance and circumstances beyond our reasonable control.

7.2 Scheduled Maintenance

We may perform scheduled maintenance during low-usage hours. We will provide at least 24 hours' notice for planned maintenance that may affect Service availability, except in emergencies.

7.3 Service Credits

For Professional and Enterprise plans, if monthly uptime falls below 99.9%, you may be eligible for service credits as follows:

• 99.0% - 99.9% uptime: 10% credit
• 95.0% - 99.0% uptime: 25% credit
• Below 95.0% uptime: 50% credit

Credits must be requested within 30 days of the incident and are applied to future invoices.

7.4 Support

Support levels vary by subscription plan. Enterprise customers receive dedicated support with guaranteed response times as specified in their service agreement.

8. Data Ownership and Processing

8.1 Your Data

You retain all ownership rights to the data you submit to the Service ("Customer Data"). We claim no ownership over your Customer Data.

8.2 Data Processing

You grant us a limited license to process your Customer Data solely for the purpose of providing the Service, including AI-powered classification features. Our data processing practices are described in our Privacy Policy.

8.3 Data Export

You may export your Customer Data at any time using our export features. Upon termination, you will have 90 days to export your data before it is permanently deleted.

8.4 Data Security

We implement industry-standard security measures to protect your Customer Data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Confidentiality

9.1 Confidential Information

Each party agrees to protect the other party's confidential information with the same degree of care used to protect its own confidential information, but in no event less than reasonable care.

9.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was known to the receiving party prior to disclosure
• Is independently developed without use of confidential information
• Is disclosed pursuant to legal requirement with notice to the disclosing party

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

• The Service will perform materially in accordance with the documentation
• We will provide the Service using reasonable skill and care
• We have the right to grant you the licenses described in these Terms

10.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DO NOT WARRANT THE ACCURACY OF AI-POWERED CLASSIFICATION FEATURES.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WORKIDOC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

11.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).

11.3 Exceptions

The limitations in this section do not apply to: (a) liability arising from gross negligence or willful misconduct; (b) your payment obligations; or (c) liability that cannot be limited by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless WorkiDoc and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account settings. Termination does not entitle you to a refund of any prepaid fees, except as provided in Section 6.6.

13.2 Termination by Us

We may suspend or terminate your access to the Service:

• Immediately for violation of the Acceptable Use Policy
• With 30 days' notice for non-payment
• With 30 days' notice for any reason, with a prorated refund of prepaid fees

13.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately
• You have 90 days to export your data
• We will delete your data according to our retention policy
• Sections that by their nature should survive will remain in effect

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

14.2 Dispute Resolution

Any disputes arising out of these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, and the decision shall be final and binding.

14.3 Class Action Waiver

You agree that any disputes shall be resolved on an individual basis and not as part of a class action or representative proceeding.

14.4 Exceptions

Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, for significant changes, by email notification. Your continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and may terminate your account in accordance with Section 13.1.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Order Forms, constitute the entire agreement between you and WorkiDoc regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

16.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, or internet disruptions.

16.6 Notices

Notices to us must be sent to legal@workidoc.com. Notices to you will be sent to the email address associated with your account.

17. Contact Information

If you have any questions about these Terms, please contact us: