Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how subscription cancellations and refunds are handled for the WorkiDoc platform, operated by Workicient Pvt Ltd ("WorkiDoc," "we," "us," or "our"). This policy should be read together with our Terms of Service. By subscribing to a paid WorkiDoc plan, you agree to the terms set out below.

2. Free Trial

WorkiDoc offers a free trial period (typically 14 days, and up to 30 days for Enterprise evaluations) so you can assess whether the platform meets your needs before committing to a paid subscription. No payment is required to start a trial. If you do not upgrade to a paid plan, your account is not charged, and there is nothing to refund.

3. Subscription & Billing

Paid WorkiDoc plans are billed on a recurring basis — either monthly or annually — depending on the billing cycle you select. Your subscription renews automatically at the end of each billing period using your saved payment method until you cancel.

All payments are processed securely through our payment gateway partner, Razorpay. We do not store your full card or banking details on our servers.

4. Cancellation

You may cancel your subscription at any time from your organization's billing settings within the application, or by contacting our support team. When you cancel:

• Your subscription remains active until the end of the billing period you have already paid for.
• You continue to have full access to your plan's features until that date.
• Automatic renewal is stopped, and you will not be charged again.
• At the end of the period, your account is downgraded to the Free plan or deactivated, in line with our Terms of Service.

Cancelling does not, by itself, trigger a refund of amounts already paid for the current period, except as described in the Refund Eligibility section below.

5. Refund Eligibility

We want you to be satisfied with WorkiDoc. Refund eligibility depends on your billing cycle:

5.1 Monthly Subscriptions

Monthly subscription fees are generally non-refundable once the billing period has begun, because the free trial gives you the opportunity to evaluate the platform beforehand. You may cancel to prevent future charges.

5.2 Annual Subscriptions

For annual subscriptions, if you request a refund within 7 days of the initial charge or renewal, you are eligible for a full refund of that charge. After 7 days, annual subscriptions are non-refundable for the remainder of the term, though you may cancel to prevent the next renewal.

5.3 Discretionary Refunds

In cases of duplicate charges, billing errors, or extended service unavailability attributable to us, we will issue an appropriate refund regardless of the timelines above. Refund requests outside the standard windows are evaluated on a case-by-case basis at our reasonable discretion.

6. How to Request a Refund

To request a refund, email us at sales@workidoc.com from the email address associated with your account, and include:

• Your organization name and account email
• The payment date and amount
• The reason for your refund request

Our team will review your request and respond within 3 business days.

7. Refund Processing Time

Approved refunds are processed back to your original payment method through Razorpay. Once approved, refunds are typically initiated within 5–7 business days. The time it takes for the amount to appear on your statement depends on your bank or card issuer and may take an additional few business days.

8. Non-Refundable Items

The following are not eligible for refunds:

• One-time add-on purchases (such as extra storage, additional users, or AI credits) that have already been provisioned or consumed.
• Custom implementation, onboarding, or professional services that have already been delivered.
• Charges where the account has been suspended or terminated due to violation of our Terms of Service.

9. Failed Payments & Renewals

If a recurring payment fails, we will attempt to notify you and retry the charge. Your subscription may enter a grace period during which access is maintained. If payment is not successfully completed within the grace period, your account may be downgraded or suspended. Restoring access after suspension requires a successful payment.

10. Contact Us

If you have any questions about this Refund & Cancellation Policy or a specific charge, please contact us: